Support services

The Center for Family Health recognizes that its patients often need extra help on their road to good health. To make the path as smooth as possible, the Center offers many helping hands, available for free or little cost. All support services are available 8 a.m. to 5 p.m. Monday through Friday.

Services include:

Patient-Care Coordinators: The Center employs registered nurses who act as medical liaisons for patients. They teach patients about how to manage chronic-care conditions, such as diabetes; troubleshoot; connect patients with outside agencies; and answer questions related to medications and health concerns.

Case Managers: Case managers help patients access outside resources to help with housing, insurance, food, disability, personal needs, prescriptions and other issues. Their focus is helping you access services that can help you be successful.

Health Coaches: Health coaches are trained therapists, who work with patients as part of the health-care team to improve patient health. Health coaches help patients focus on the present concerns and issues that act as obstacles for developing healthy habits, offer support and provide tools to improve overall health. Traditional therapy sessions are not offered by health coaches.
Therapists: In addition to health coaches, the Center has traditional therapists who can see individual patients, families or groups to address such concerns as anxiety, depression or trauma. Several support groups are offered.
Dietitians: The Center employs registered dietitians who see patients one-on-one and in groups to help them create a plan for healthy eating. Groups are for CFH patients, meet regularly, are very successful – and are free.
Insurance Enrollment: Enrollment experts help patients find health coverage – from Medicaid to low-cost insurance through the Affordable Care Act, known as Obamacare. They also offer eligible patients HealthPay, the Center’s sliding discount program. Visit the Billing and Insurance page for more information.

Support Groups and Classes:

All support groups meet at the Center’s main facility at 505 N. Jackson St., Jackson, MI 49201. Call (517) 748-5500 for meeting days and times. All groups meet on the 2nd floor in Patient Education.
Translation: A translator is available and on site to help Spanish-speaking patients through their medical appointments, and several providers are multi-lingual. The Center also subscribes to a sign-language service and a phone-line translation service to help with other languages.
Transportation: Bus tokens and a free van service are available to help patients who have transportation issues.

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